One of the biggest resource challenges for Ministries of Foreign Affairs can be the time and effort spent in the management and consolidation of consular assistance information. WorldReach Software’s AssistReach is the longest running, most internationally deployed consular case managment system in the world. It supports day-to-day consular operations at both the mission and headquarters level with consular case management and resource management tools. AssistReach allows consular staff to focus on the delivery of assistance, not paperwork.

The product enables users to create an electronic case for each service request, incident or interaction with a citizen. These cases provide up-to-date information that is accessible by all authorized consular staff regardless of location. It records and facilitates the management of information such as location, assigned staff, citizen information, travel documents, services provided and key dates for individual cases. The flexible notes function allows comprehensive descriptive information to be recorded and other electronic files to be attached (e.g. photographs or correspondence). Specialty screens are provided for complex assistance such as imprisonment, financial aid, child abduction, deaths abroad, and immigration and citizenship requests. Additional features allow creation and viewing of media releases or briefings. Reports can be generated immediately to answer case inquiries, support operations and management requirements.

RANGE OF CONSULAR SERVICES HANDLED

Repatriation Adoption Imprisonment Well-being / Whereabouts Kidnapping / Missing Persons Immigration / Citizenship Requests Legal / Notary Service Medial Assistance Family Distress Death Abroad Child Abduction Financial Aid

AssistReach’s resource management facility allows fast and easy reporting of management level information such as time spent on casework and other consular activities. It collects information automatically, in part from data entered in other modules and provides mission workload data to facilitate reporting across missions.

Unlike generic, industry-neutral customer relationship management (CRM) tools, AssistReach has been architected and designed specifically for the unique functional and technical challenges of the consular environment.